The Process for Arranging Care:
After a brief discussion over the phone, urgent care may be able to be organized the same or next day. For less urgent care timing, we can organize in-person or video calls with prospective staff for a “meet and greet” prior to starting care. For situations where an in-home visit would be helpful, I visit the home where the care takes place and do a full assessment of the needs and environment. After this meeting, my team and I put together a care plan and schedule. We recognize that needs often change over time and will adjust the plan accordingly to meet the evolving needs.
There is no commitment to any amount of care. We ask that if a shift needs to be cancelled or care is no longer required, that we are given a heads up (12 hours to cancel a dayshift, 24 hours for an overnight shift (due to staff needing to sleep during the day), and a few days if all care is cancelled).
A general journal can be provided for caregivers to keep notes to be shared with other caregivers and family if desired. For many clients with dementia, we work with geriatric experts to design client specific journals to ensure key items are tracked (behavioural dynamics, sleep, medication, mobility issues, meals, personal care regiment, social activities etc…). Where the client is receiving care from HCCSS (government care), with your permission, we will liaise with the care co-ordinator to ensure full communication between all parties providing care.